Shipping, Returns & Warranty

Warranty

Every Fortisola piece is covered for 12 months from delivery against defects in materials and workmanship, including natural stone loss, weld fracture, structural deformation, plating failure under normal wear, dimensional deviation and hallmark errors. Electroplated color retention is warranted for six months. Damage from impact, chemicals (perfume, cosmetics, chlorine), seawater, improper storage, unauthorized repair or normal wear is not covered.

If something is wrong

For confirmed production defects we offer replacement, rework or a full refund of the affected unit, and we cover round-trip shipping. For B2B orders, if a batch defect rate exceeds 5%, the full batch may be returned at our cost.

Returns

• Private retail orders may be returned within 30 days of delivery, unworn and in original packaging; bespoke and engraved pieces are final sale.
• Stock private-label orders may be exchanged within 30 days when sealed and resalable.
• OEM/ODM production confirmed against an approved sample cannot be cancelled once manufacturing begins.

Shipping

We ship worldwide with UPS, DHL and FedEx (3–5 working days for international express after dispatch), and offer consolidated freight for wholesale orders. Delivery times shown at checkout are estimates; customs duties and import taxes are the responsibility of the recipient.

Packaging

Every piece arrives in branded presentation packaging. B2B partners can choose OPP bags with header cards and SKU barcodes, or premium gift boxes and velvet pouches — including custom-printed retail-ready and FBA packaging.

Care

Store pieces separately, avoid perfume and chlorine, wipe with a soft cloth after wear, and let us handle re-polishing or rhodium refresh. Contact us → for any after-sales matter; we respond within 48 hours.